We are a private service facilitation center providing assistance for online government-related and utility service applications. By accessing our website or availing our services, customers agree to comply with and be bound by the terms and conditions outlined in this document. These terms govern the use of our services and establish a clear understanding between the customer and our service center.
We are not affiliated with, endorsed by, or connected to any government authority or department. Our role is strictly limited to assisting customers in completing application procedures, submitting forms, uploading documents, and providing related support services. All government approvals, rejections, processing timelines, and decisions are determined solely by the respective government authorities.
Customers are required to provide accurate, complete, and valid information and documents while requesting any service. We are not responsible for delays, rejections, or failures arising from incorrect details, incomplete information, or invalid documents submitted by the customer. Customers are advised to verify all information carefully before submission.
Service charges collected by us are strictly for assistance, processing, and support services. Payment of service charges does not guarantee approval, acceptance, or successful completion of any application. Approval or rejection depends entirely on the criteria and verification processes of the concerned government department.
Payments made towards ID registration, account activation, or onboarding are non-refundable. Once such payments are completed, the customer cannot request cancellation or refund, irrespective of whether the ID is used or not. These payments are utilized for administrative setup, system configuration, and operational processing.
Service fees collected for specific services are subject to the Cancellation and Refund Policy published on our website. Customers acknowledge and agree that government fees, portal charges, and statutory charges are non-refundable under all circumstances. Any refund, if applicable, shall be limited strictly to the service fee portion and credited only to the customer’s internal wallet.
If a customer decides to discontinue a service midway, requests cancellation after payment, or chooses not to proceed for personal reasons, the amount paid shall not be eligible for refund. Customers are responsible for understanding the service requirements and charges before making any payment.
We reserve the right to suspend or restrict access to services in cases of suspected misuse, fraudulent activity, violation of terms, or submission of false information. Such actions may be taken without prior notice to protect the integrity of our services and systems.
Our services may involve accessing third-party platforms, government portals, or external systems. We are not responsible for technical issues, downtime, changes in procedures, or content on such external platforms. Customers agree that access to these platforms is subject to their respective terms and conditions.
We reserve the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Any changes shall be effective immediately upon publication on this page. Continued use of our services after such changes constitutes acceptance of the revised terms.
If customers have any questions or concerns regarding these Terms and Conditions, they may contact us through the details provided on our Contact Us page. We will make reasonable efforts to address genuine concerns in a fair and transparent manner.