We are a private service facilitation center providing assistance for various government-related and utility services. We value the trust placed in us by our customers and are committed to protecting their personal information. This Privacy Policy outlines how customer information is collected, used, stored, and safeguarded when availing our services.
Our services include assistance with e-Sevai services, online government applications, form filling, document uploading, printing, scanning, and verification support. We operate solely as a service facilitator and are not affiliated with any government authority. We do not issue government certificates or approvals, and all decisions related to application approval or rejection are made by the respective government departments.
To provide effective service assistance, we may collect basic customer information such as name, mobile number, address details, and documents required for the specific service requested. This information is collected only when voluntarily provided by the customer and is limited strictly to what is necessary for application submission and processing.
Customer information is collected solely for the purpose of submitting applications to official government portals, verifying application details, uploading required documents, tracking application status, and providing service-related updates. We do not collect or use customer data for any purpose unrelated to the requested service.
All customer information is used responsibly and only for service facilitation. We do not use customer data for advertising, marketing, promotional campaigns, or unsolicited communication. Access to customer information is restricted to authorized personnel strictly for service processing purposes.
We do not sell, rent, or trade customer information to any third party. Information may be shared only with official government portals, authorized service providers, or payment gateways when required to complete a service or transaction. Information may also be disclosed if required by law or regulatory authorities.
Payments for services are processed through secure and authorized payment gateways. We do not store sensitive payment details such as debit card numbers, credit card numbers, or UPI PINs. Transaction reference details and payment status may be retained for accounting, reconciliation, and customer support purposes.
We implement reasonable administrative and technical safeguards to protect customer information from unauthorized access, misuse, alteration, or disclosure. Access to customer data is limited to authorized personnel, and appropriate security measures are maintained to ensure data confidentiality and integrity.
Customer information is retained only for as long as required to complete the requested service or to comply with applicable legal, regulatory, or accounting requirements. Once the purpose of data collection has been fulfilled, the information may be securely deleted or archived.
Customers are responsible for providing accurate and complete information while availing our services. We are not responsible for delays, rejections, or issues arising due to incorrect or incomplete information provided by the customer.
Our services may involve accessing external government or third-party websites. We are not responsible for the privacy practices, content, or security of such external websites, and customers are encouraged to review their respective privacy policies independently.
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon being posted on this page. Customers are advised to review this policy periodically.